Frequently Asked Questions
Everything you need to know about your audio gear and orders
Does my audio equipment come with a manufacturer warranty?
Yes, all electronics sold on krkmusic are 100% authentic and include the full standard manufacturer warranty. Documentation is included inside the product packaging.
How do you ensure fragile electronics are shipped safely?
We use industry-standard protective padding, double-boxing for high-value items, and anti-static materials to ensure your gear arrives in perfect working condition.
What is your return policy for opened studio monitors or headphones?
We offer a 30-day return window. Please note that for hygiene and software licensing reasons, certain items must be returned in their original, factory-sealed packaging to qualify for a full refund.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on the weight of the equipment and your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna for larger studio investments.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.